Privacy Policy

1. Introduction

Citymax London (“we”, “us”, or “our”) operates the website citymaxlondon.co.uk. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Information You Provide to Us

When you complete our inquiry form, we collect:

  • Your name
  • Email address
  • Phone number
  • Purpose of contact or query
  • Any additional information you choose to provide in your message

2.2 Information Automatically Collected

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Pages you visit and time spent on pages
  • Referring website addresses
  • Date and time of your visit

This information is collected through cookies and similar technologies (see Section 7).

3. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your inquiries: We use your contact information to reply to your property inquiries and provide requested information about our services
  • To provide real estate services: To match you with suitable properties and assist with your property search
  • To communicate with you: To send you updates about properties, market information, and other relevant communications related to your inquiry
  • To improve our website: To understand how visitors use our site and improve user experience
  • Legal compliance: To comply with legal obligations and protect our legal rights

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

  • Consent: When you submit the inquiry form, you consent to us processing your information to respond to your query
  • Legitimate interests: We have a legitimate interest in responding to inquiries, providing real estate services, and improving our website
  • Legal obligation: Where we need to comply with legal or regulatory requirements

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers: Third-party companies that help us operate our website, conduct our business, or service you (e.g., email service providers, website hosting), provided they agree to keep this information confidential
  • Property owners/landlords: When you inquire about a specific property, we may share relevant information with the property owner or their representatives
  • Legal requirements: When required by law, regulation, legal process, or governmental request
  • Business transfers: In connection with any merger, sale of company assets, or acquisition

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Inquiry form submissions are processed promptly to respond to your query and are not retained longer than necessary for this purpose.

7. Cookies and Tracking Technologies

7.1 Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to help us analyze how visitors use our site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google Analytics collects information such as:

  • How often users visit our site
  • What pages they visit
  • What other sites they visited prior to coming to our site
  • Duration of visits and pages viewed

We use this information to improve our website and services. Google Analytics uses this information to provide us with reports about website activity.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at: https://tools.google.com/dlpage/gaoptout

For more information on how Google uses data, please visit: https://policies.google.com/technologies/partner-sites

7.2 Cookie Control

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

8. Your Data Protection Rights

Under UK GDPR, you have the following rights:

  • Right of access: You can request copies of your personal data
  • Right to rectification: You can request correction of inaccurate or incomplete data
  • Right to erasure: You can request deletion of your personal data in certain circumstances
  • Right to restrict processing: You can request that we restrict processing of your data
  • Right to data portability: You can request transfer of your data to another organization
  • Right to object: You can object to our processing of your data
  • Rights related to automated decision-making: We do not use automated decision-making or profiling

To exercise any of these rights, please contact us using the details in Section 11.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Citymax London
Address: 86-90 Paul Street, London – EC2A 4NE
Email: info@citymaxlondon.co.uk

12. Complaints

If you believe we have not handled your personal data properly, you can reach out to us at:

Write to us with the subject: ‘privacy compliance’ at following email:
info@citymaxlondon.co.uk

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

14. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.